Customer Support

Calright Instruments customer service representatives can assist you with order status, technical support, product returns and any additional questions or concerns.

Calright Instruments customer service representatives are available for assistance Monday through Friday from 8:00 AM to 4:30 PM PST at Toll Free 1-866-363-6634 or 619-429-4545 or by email at info@calright.com

Technical Support

For technical support on a product contact customer service or email your questions at info@calright.com

Product Condition

Calright Instruments sells both new and used (pre-owned) test equipment.  Product condition is always specified on the individual product page.  All used (pre-owned) products may have reasonable wear, include a copy of the user manual, standard accessories (unless specified otherwise), and are guaranteed to meet the manufacturer’s specifications.

Payment Methods

Purchase Orders (Net 30 Terms) Calright Instruments accepts purchase orders and extends Net 30 Terms on approved credit for U.S. customers. (International customers with an established purchase history may also qualify. Please contact a Calright Instruments sales representative for details.) A signed hardcopy or faxed purchase order is required for both domestic and international orders. You can download our credit application or fax your bank and trade references to 619-374-7012. Please allow 1-2 business days to establish your account.

Credit Cards/ Paypal Calright Instruments accepts Visa, MasterCard, American Express, Discover and Paypal. Order select products online using the shopping cart feature or fill out our credit card authorization form and fax it to 619-374-7012. Credit card orders are charged when your order is processed for shipping.

Bank Wire Transfer Calright Instruments accepts bank wire transfers for international customers. Bank details are provided with acceptance of pro forma invoice. Please note a $25.00 service charge will be added to your total to cover transfer fees. All orders are processed when your transfer has been confirmed.

Shipping and Handling

Delivery on all shipments both domestic and international shall be FOB origin.
Title and risk of loss shall pass to the customer upon delivery of the products by Calright Instruments to the carrier. Reasonable handling fees may be added to any shipment to cover materials.

Domestic Shipments

Calright Instruments ships all domestic orders via UPS and FedEx prepay and add. This means we pay the freight charges and add them to your invoice. If requested by the customer, Calright Instruments will ship according to the terms indicated on the customer’s purchase order.

International Shipments

Calright Instruments ships all international orders the best-way depending on the weight and size. Prior quotation will be provided via pro forma invoice to any destination. For convenience, Calright Instruments recommends the customer use their preferred carrier and have all charges billed to their account. The customer shall be liable for all import duties, taxes and any other expenses incurred or licenses or clearance required at port of entry and destination.

Warranty

All new products purchased will be covered by the manufacturer warranty as specified in the quotation. Contact Calright Instruments’ customer service for more information on manufacturer warranty period and coverage for all new products.

All used (pre-owned) products purchased will be covered by Calright Instruments’ limited 1 year warranty unless specified otherwise in the quotation. Extended warranties are available.

Warranty Returns

Calright Instruments customer service representatives will assist you with product failure that may occur under normal use while your product is under warranty.

New products must be returned to the manufacturer for warranty repair within the warranty period specified at the time of quotation. Customer service will assist you with manufacturer warranty status, contact information and instructions.

Used (Pre-Owned) products must be returned to Calright Instruments for repair within 1 year from the date of shipment. Contact customer service for an RMA number and instructions. Under no circumstances should the product be opened by the customer or any other unauthorized company or persons. This will void your warranty and all repairs will be quoted for parts and labor.

For detailed warranty information please see our terms and conditions of sale.

Product Returns

All product returns with the exception of rentals require prior authorization. You must contact a Calright Instruments customer service representative to obtain an RMA (Return Merchandise Authorization) number. The customer is responsible for shipping damage due to inadequate packaging and proof of delivery on all returns. Please be sure that all return shipments are properly packed and fully insured.

Rental Returns

Rental returns do not require prior authorization. Please be sure you include all manuals and accessories with your return to avoid additional charges. Rentals should be returned in the original packaging in order to avoid shipping damage.

Please ship your rental returns to the address below:

Calright Instruments
Attn: Rental Return
8715 Mesa Point Terrace
San Diego, CA 92154
USA

Non-Defective Returns

If you need to return a product for reasons such as order error or incompatibility, you may be subject to restocking fees. Please contact customer service for an RMA number.
New Products: All non-defective returns of new products will be subject to a 15% restocking fee if returned within 5 days of delivery date at the buyer’s expense. You must include original factory packaging, manual and accessories.  Missing material and accessories will be void your return.  Special order items, custom configured products and calibrated products may not be returned for any reason.
Used Products: All used (pre-owned) products include a 5 day inspection period from delivery date and may be returned for any reason at the buyer’s expense. Returns not accepted after inspection period.

Shipment Damage

It is the customer’s responsibility to check all quantities of packages and inspect for damage or missing accessories. Visible shipment loss or damage claims must be made with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier’s receipt, and have the carrier’s agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by, requesting an inspection and filing a claim with the carrier. Please contact a Calright Instruments customer service representative for any assistance.

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