Calright Instruments customer service representatives can assist you with order status, technical support, product returns and any additional questions or concerns.

Calright Instruments customer service representatives are available for assistance Monday through Friday from 8:00 AM to 4:00 PM PST at Toll Free 1-866-363-6634 or 619-429-4545 or by email at info@calright.com

You can also view our ordering and shipping page for general information on placing an order with Calright Instruments.

Technical Support
For technical support on a product contact customer service or email your questions at info@calright.com

Product Returns
All product returns with the exception of rentals require prior authorization. You must contact a Calright Instruments customer service representative to obtain an RMA (Return Merchandise Authorization) number. The customer is responsible for shipping damage due to inadequate packaging and proof of delivery on all returns. Please be sure that all return shipments are properly packed and fully insured.

Rental Returns
Rental returns do not require prior authorization. Please be sure you include all manuals and accessories with your return to avoid additional charges. Rentals should be returned in the original packaging in order to avoid shipping damage.

Please ship your rental returns to the address below:

Calright Instruments
Attn: Rental Return
2232 Verus Street, Suite D
San Diego, CA 92154
USA

Warranty Returns
Calright Instruments customer service representatives will assist you with product failure that may occur under normal use while your product is under warranty.

New products must be returned to the manufacturer for warranty repair within the warranty period specified at the time of quotation. Customer service will assist you with manufacturer warranty status, contact information and instructions.

Used (Pre-Owned) products must be returned to Calright Instruments for repair within 90 days from the date of shipment. Contact customer service for an RMA number and instructions. Under no circumstances should the product be opened by the customer or any other unauthorized company or persons. This will void your warranty and all repairs will be quoted for parts and labor.

For detailed warranty information please see our terms and conditions of sale.

Non-Defective Returns
If you need to return a product for reasons such as order error or incompatibility, you may be subject to restocking fees. Please contact customer service for an RMA number.

All non-defective returns of new products will be subject to a 15% restocking fee if returned within 5 days of delivery date at the buyer’s expense. Special order items may not be returned.

All used (pre-owned) products include a 5 day inspection period from delivery date and may be returned for any reason at the buyer’s expense. All returns after the 5 day inspection period will be subject to a 15% restocking fee if returned within 10 days of delivery date.

Both new and used (pre-owned) products returned within 30 days from delivery date will be subject to a 25% restocking fee.

Shipment Damage
It is the customer's responsibility to check all quantities of packages and inspect for damage or missing accessories. Visible shipment loss or damage claims must be made with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier's receipt, and have the carrier’s agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by, requesting an inspection and filing a claim with the carrier. Please contact a Calright Instruments customer service representative for any assistance.